Cancellation & Deposit Policy

At [Business Name], your appointments are reserved exclusively for you. In fairness to all clients and to protect the therapist's time, the following policy applies to all bookings. By booking an appointment you are agreeing to this policy.

1. Cancellation Notice Periods & Charges

Notice of cancellation must be given by contacting [Business Name] directly via [phone / text / email / booking platform]. Cancellation requests sent to any other address or platform cannot be guaranteed to be received in time.

2. Rescheduling

Appointments may be rescheduled free of charge with 48 hours or more notice. Rescheduling with less than 48 hours' notice will be treated as a cancellation and the charges above will apply.

Any deposit paid will be transferred to the rescheduled appointment provided 48 hours or more notice is given. Deposits are not transferable after this point.

3. Deposit Policy

• Deposits are deducted from the total treatment cost at the time of your appointment.
• Deposits are non-refundable if cancelled with less than 24 hours' notice, or in the event of a no-show.
• Where a cancellation charge applies, the deposit will be retained as full or partial payment of that charge.
• Payment of a deposit constitutes acceptance of this Cancellation & Deposit Policy.

4. Late Arrival

If you arrive late for your appointment, your session may be shortened in order to protect the appointment time of the next client. The full treatment cost will remain payable.

If you are more than [15 minutes] late and [Business Name] is unable to carry out any of the booked treatment within the remaining time, the appointment may be treated as a no-show and the full cancellation charge will apply.

Please contact [Business Name] as soon as possible if you know you will be running late.

5. Cancellation by the Therapist

In the unlikely event that [Business Name] needs to cancel your appointment, you will be offered:

• A full refund of any deposit paid; or
• A rescheduled appointment at the earliest mutually convenient time, with your deposit transferred.

No cancellation charge will ever be levied on a client for a cancellation initiated by the therapist.

6. Exceptional Circumstances

Cancellation charges may be waived or reduced at the sole discretion of [Business Name] in cases of genuine emergency, such as serious illness, hospitalisation, or bereavement. Documentary evidence may be requested. This waiver is at the therapist's discretion and does not constitute a policy commitment.

7. Outstanding Charges

Outstanding cancellation charges must be settled before a further appointment can be booked. [Business Name] reserves the right to decline future bookings where cancellation charges remain unpaid.

8. Acceptance

This policy forms part of the terms under which treatments are provided by [Business Name]. By booking an appointment — whether online, by phone, or in person — clients confirm they have read and accept this policy.